FAQ

FAQ 

Q: Where are your products made?

A: Our products are made with love in Asia. Please feel free to inquire further at contact@naturescartel.com. 

 

Q: Are you part of a larger parent company/conglomerate?

A: We are a completely indie brand! We are female owned with a tight knit staff. Everyone you speak with at the Nature's Cartel team is part of our little family.

 

Q: Are all of your products Vegan and Cruelty-Free?

A: Yes, all of our products are vegan and cruelty-free!

 

Q: Are your products made with animal products or bi-products?

A: No. 

 

Q:  Is the palm oil sustainably sourced?

A: Yes, we only use sustainable palm oil (if the formula contains palm oil).

 

Q: Is the mica used ethical?

A: Yes, our mica supplier has passed the BSCI audit and the facilities are regularly vetted to ensure no child labour.

 

Q: Is the titanium oxide you use non-nano?

A: Yes, we only use non-nano titanium dioxide in our formulas. 

 

Q: Where are your head offices located?

A: Montreal, Quebec, Canada.

 

Q: Where do your products ship from?

A: Our products ship worldwide from our warehouse in Chicago. 

 

Q: The shade I ordered is not what I expected...

A: While we do our best to accurately depict the colours on our site, everyone's screen is calibrated differently. Please send an email to contact@naturescartel.com and we would be happy to do our best to help. 

  

Q: How long does it take to ship?

A: All orders are processed within 24-hours Monday - Friday. Orders shipping within the USA should take approximately 2-7 business days. Orders shipping to Canada can take approximately 5-10 business days. Orders shipping internationally can take approximately 10-15 business days. We cannot account for customs, weather and carrier delays.